Returns Policy

Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please read our detailed returns policy below to ensure a smooth and hassle-free process.

General Conditions for Returns

To be eligible for a return, please ensure the following:

  1. Product Condition: Items must be unworn, unused, and in their original condition.
  2. Tags: All original tags and packaging must be attached and intact.

Non-Refundable Items

  • Sale Items: All sale and clearance items are final sale and cannot be returned or exchanged.
  • Charms & Small Accessories: These items are non-refundable and non-exchangeable due to hygiene and safety reasons.
  • Gift Cards: Purchases made using a gift card will not be refunded. Instead, a new gift card of the same value will be issued.

Refund Eligibility

  • Default Items: Only items with manufacturing defects or quality issues will be eligible for a refund.
  • Change of Mind: For change-of-mind returns, store credit will be provided instead of a refund.
  • Refund Method: Refunds will be processed back to the original payment method used at checkout.

Return Shipping Costs

  • Buyers are responsible for the cost of return postage.
  • We recommend using a trackable shipping service for your return to ensure it reaches us safely. We are not responsible for returns lost in transit.

How to Initiate a Return

  1. Contact Us: Email our Customer Service team at info@alifthelabel.com with your order details and reason for return.
  2. Approval: Once your return request is approved, we will provide instructions on how to send the item back.
  3. Inspection: After receiving your returned item, our team will inspect it to ensure it meets our return conditions.
  4. Processing: Eligible refunds, store credits, or gift card replacements will be issued within 7-10 business days of receiving the return.

Important Notes

  • Returns that do not meet the above conditions may be rejected or subject to additional fees.
  • We reserve the right to refuse returns for items that show signs of wear, misuse, or damage.

Thank you for shopping with Alif - The Label. We appreciate your understanding and cooperation in adhering to our returns policy.